1. GENERAL
1.1 The “customer” for the purpose of these terms and conditions is any person or business who places a request for service, maintenance, or installations of any machinery or equipment or any person or business who places a request for spare parts or materials or goods be it verbal or in writing or via any other means of communication to Advanced Refrigeration and Air Conditioning.
1.2 Any order or verbal request placed by a customer is deemed to be an order incorporating these terms and conditions, notwithstanding any inconsistencies which may be introduced by any document or statement of the customer (unless expressly agreed to by Advanced Refrigeration and Air Conditioning in writing).

2. LIABILITIES
2.1 Nothing in these terms and conditions is to be interpreted as having the effect of excluding or modifying or restricting any condition or warranty, or right, or liability implied by any applicable legislation into the arrangement between Advanced Refrigeration and Air Conditioning and the customer.
2.2 Advanced Refrigeration and Air Conditioning will not be responsible for any consequential loss or damage caused by any break down, stoppage or failure of any machinery or equipment whatsoever.
2.3 Advanced Refrigeration and Air Conditioning will not be responsible for any damage to or theft of machinery or equipment in our custody or care whatsoever, and including but not limited to transit and storage.
2.4 Advanced Refrigeration and Air Conditioning will not be held responsible for any loss of trade, inconvenience or interruption caused by Advanced Refrigeration and Air Conditioning or its agents.

3. INDEMNITIES
3.1 The customer shall at all times indemnify Advanced Refrigeration and Air Conditioning and its staff and its agents from and against any loss, liability, or expense.

4. RISKS & DELIVERY
4.1 The risk of loss or damage to any goods supplied by Advanced Refrigeration and Air Conditioning passes onto the customer on delivery to the customer, or its agents or its carrier.
4.2 In the case of goods being delivered to a work site, it is the sole responsibility of the customer to keep goods safe. It is also the sole responsibility of the customer to insure against any possible loss of, or damage to goods located at the work site.
4.3 Advanced Refrigeration and Air Conditioning shall not be responsible for any customer owned goods or equipment removed from site for servicing or repair whether lost, stolen, or damaged. (Although all reasonable care shall be taken).

5. QUOTATIONS, ESTIMATES AND PRICES
5.1 All prices are subject to alteration without prior notice to the customer.
5.2 All prices are subject to the Goods and Services Tax (GST) which, if applicable will be charged to the customer in addition to the quoted price.
5.3 All goods and services will be charged at the prices ruling at the date or dates of completion of works or the date or dates of the supply of the equipment.
5.4 Errors or omissions are not binding to Advanced Refrigeration and Air Conditioning.
5.5 All quotations are valid for a period not exceeding 30 days from the date of the quotation.

6. WARRANTIES
6.1 The supply of materials, equipment, or goods shall be subject to the manufacturer’s warranty and conditions and shall not extend beyond a period of more than twelve (12) months from date of invoice.
6.2 The warranty on our labour shall be for a period not exceeding ninety (90) days from date of invoice.
6.3.1 In the event of Advanced Refrigeration and Air Conditioning supplying spare parts to a customer, the return of these parts for warranty purposes must be done so within 7 days of purchase.
6.3.2 On the return of any goods a restocking fee of 20% may be applicable at the sole discretion of Advanced Refrigeration and Air Conditioning.
6.3.3 All transport and delivery charges are at the customer’s expense and are not refundable.
6.3.4 No costs will be incurred by Advanced Refrigeration and Air Conditioning for the return of any goods for any reason.
6.3.5 The assessment of the condition of the goods to be returned shall be at the sole discretion of Advanced Refrigeration and Air Conditioning alone.
6.3.6 On the return of any goods to Advanced Refrigeration and Air Conditioning by the customer, the goods will be inspected and tested. At the sole discretion of Advanced Refrigeration and Air Conditioning alone, any monies owing will be forwarded by mail, No cash refunds will be made available.
6.3.7 No returns are possible for electronic PC boards or switching equipment such as relays and contactors or thermostats and controllers.

7. PROPERTY
7.1 The customer and its agents agree that the ownership of all goods, materials, parts, or equipment sold by Advanced Refrigeration and Air Conditioning to the customer is retained by Advanced Refrigeration and Air Conditioning and only passes to the customer when full and complete payment of all funds owing to Advanced Refrigeration and Air Conditioning has been made and all funds have been cleared.
7.2 The customer here by grants a license to Advanced Refrigeration and Air Conditioning and its staff and agents to enter into any premises owned or controlled by the customer, on which any goods in which property has not passed to the customer are stored, or installed to inspect their condition and conduct stock take. If the customer fails to pay by the due date any amount owing to Advanced Refrigeration and Air Conditioning. Advanced Refrigeration and Air Conditioning and its staff or agents may, (without prejudice to any of its other rights) recover and resell any such goods, and the customer hereby authorises Advanced Refrigeration and Air Conditioning and its staff and or agents to enter onto the premises where the goods are located to take possession of the goods for that purpose at any time.

8. INTEREST AND CHARGES ON OVERDUE ACCOUNTS
8.1 If payments are not made and received by Advanced Refrigeration and Air Conditioning within fourteen (14) days of the due date, Advanced Refrigeration and Air Conditioning reserves the right to charge interest at a rate of 15% per annum, calculated daily on the amount outstanding, calculated from the due date of payment until payment is made in full.
8.2 The customer hereby agrees that such rates listed in clause “8.1” are reasonable estimation of the damages suffered by Advanced Refrigeration and Air Conditioning in not receiving their payment as agreed.
8.3 Advanced Refrigeration and Air Conditioning reserves the right to charge the customer in addition to clause “8.1” all costs associated with the recovery of overdue monies and including but not limited to all legal costs.
8.4 All late account that have exceeded the due date for payment by more than 30 days will in addition to clauses “8.1, 8.2, 8.3” incur a once of $99.00 book keeping and lodgement fee.

9. ACCOUNTS AND PAYMENT TERMS
9.1 All customers that have completed and have been accepted by Advanced Refrigeration and Air Conditioning as an approved account customer may be invoiced for services provided. All Thirty (30) day accounts are to be paid on or before Thirty (30) days net from the date of issue of invoice. (Note: Due date for payment is clearly marked on all invoices).
9.2 Only customers that have completed a 30 day trading account application form may have services provided on a (30) account.
9.3 For all non-account customer’s payment is strictly cash on completion.

10. CHARGES AND RATES
10.1 Advanced Refrigeration and Air Conditioning normal trading hours are Monday to Friday, between the hours of 9.00am and 5.30 pm.
10.2 Advanced Refrigeration and Air Conditioning rates are as follows:-

11. EXCLUSIONS
11.1 All goods and services provided by Advanced Refrigeration and Air Conditioning shall exclude but not be limited to the following-
PAINTING, PATCHING, PLASTERING, REMOVAL OF RUBBISH, PERMITS, INDUCTIONS, STRUCTURAL REPORTS

12. REPORT SHEETS
12.1 The signing of any report / invoice sheet by the customer or its staff is binding with these terms and conditions.
12.1 The signing of any report / invoice sheet by the customer or its staff is the acceptance of all items listed or described on the report / invoice sheet and including materials and the time worked.

13. STRUCTURAL REPORTS AND PERMITS
13.1 All structural reports and permits are to be obtained and paid for prior to any work being carried out and they are the sole responsibility of the customer.